Customer Care - Columbia Machine

Customer Care

We have been taking care of our customers for over 85 years and have the knowledge and high-quality parts on hand to keep your plant running at peak performance.

Support Contacts

Our knowledgeable staff is ready to put you and your operation back on track with expert advice, expedited ordering and industry-leading parts access. Call the main phone number: (360) 694-1501, then press the extension of the person you’d like to reach.

Service Contact Information

Service (Manager)


Jeff Papke
(360) 694-1501 Ext. 469

Service (Service Coordinator)


Kat Clark
(360) 694-1501 Ext. 260

Warranty / Returns


Ann Zagariya
(360) 694-1501 Ext. 639

Technical Service Representative (Mechanical)


James Wright
(360) 694-1501 Ext. 367

Technical Service Representative (Electrical)


Dave McKee
(360) 694-1501 Ext. 545

Molds Contact Information

GM, Molds Division

Grady Jurrens
(360) 585-8562

BBM Inside Sales

Nicole Doyle
(360) 585-9559

Parts Sales Manager


Jay Fenander
(360) 694-1501 Ext. 442

Mold Sales Representative


Tommy Zimmerman
(360) 585-8558

Parts Sales Representative


Rod Tucker
(360) 694-1501 Ext. 375

Parts Sales Representative


Andrea Fordyce
(360) 694-1501 Ext. 301

Parts Sales Representative


Benjamin Wilson
(360) 694-1501 Ext. 372

Mold Sales Representative


Jenna Bechtel
(360) 585-8556

BBM Account Manager


Alex Baley
(360) 905-1614 Ext. 667

Molds Account Manager


Craig Coleman
(360) 518-6072

Due to COVID-19, our fall training has been cancelled. Please contact us for additional information.


Columbia’s technical courses are designed to improve the efficiency of every producer’s workforce. Whether at our training center in Vancouver, Washington or through an in-plant course, a Columbia technical school will improve your plant’s productivity.

In-Plant, On-Site

In-plant schools are a great way for your operators to get specialized training on the very equipment they run every day. Specific courses can be tailored for your equipment, including all CPM machines, Model 22, 16, and 1600 block machines, pallet handling systems, cubers, mixers, and all peripheral equipment.

Schedule Training

Classroom Education

Columbia Machine technical schools offer a variety of training courses for operators, plant managers and owners. Areas covered include basic block machine operation and machine maintenance, basic electrical to advanced electronics (PLC), and understanding the mixing/batching process.

Register For A Class

Online Parts Ordering

Browse and order parts online using our e-commerce site. You can search based on the equipment you own, and easily order whatever parts you may need.

Knowledge base

We're Ready To Help

For more information or questions on any of our concrete products solutions