Customer Care - Columbia Machine
 

Customer Care

We have been taking care of our customers for over 80 years and have the knowledge and high-quality parts on hand to keep your plant running at peak performance.

Support Contacts

Our knowledgeable staff is ready to put you and your operation back on track with expert advice, expedited ordering and industry-leading parts access. Call the main phone number: (360) 694-1501, then press the extension of the person you'd like to reach.

Service

Jeff Papke (Manager)

Extension

469

Email

Ann Zagariya (Service Coordinator)

Extension

639

Email

Warranty / Returns

Ann Zagariya (Service Coordinator)

Extension

639

Email

Technical Service Representatives

James Wright (Mechanical)

Extension

367

Email

Dave McKee (Electrical)

Extension

545

Email

Craig Coleman (Mold Sales And Mold Engineering Manager)

Extension

654

Email

Jay Fenander (Parts And Retrofits Manager)

Extension

442

Email

Andrea Inman (Parts Specialist)

Extension

301

Email

Bill Harper (Molds Specialist)

Extension

277

Email

Jenna Bechtel (Parts Specialist)

Extension

408

Email

Jim Kullberg (Product Manager – Techmatic Molds)

Extension

477

Email

Rod Tucker (International Parts Specialist)

Extension

375

Email

Tommy Zimmerman (Molds Specialist)

Extension

473

Email

Due to COVID-19, our fall training has been cancelled. Please contact us for additional information.

Training

Columbia’s technical courses are designed to improve the efficiency of every producer’s workforce. Whether at our training center in Vancouver, Washington or through an in-plant course, a Columbia technical school will improve your plant’s productivity.

In-Plant, On-Site

In-plant schools are a great way for your operators to get specialized training on the very equipment they run every day. Specific courses can be tailored for your equipment, including all CPM machines, Model 22, 16, and 1600 block machines, pallet handling systems, cubers, mixers, and all peripheral equipment.

Schedule Training

Classroom Education

Columbia Machine technical schools offer a variety of training courses for operators, plant managers and owners. Areas covered include basic block machine operation and machine maintenance, basic electrical to advanced electronics (PLC), and understanding the mixing/batching process.

Register For A Class

Online Parts Ordering

Browse and order parts online using our e-commerce site. You can search based on the equipment you own, and easily order whatever parts you may need.

Knowledge base

We're Ready To Help

For more information or questions on any of our concrete products solutions