Customer Care - Columbia Machine
 

Customer Care

We have been taking care of our customers for over 85 years and have the knowledge and high-quality parts on hand to keep your plant running at peak performance.

Support Contacts

Our knowledgeable staff is ready to put you and your operation back on track with expert advice, expedited ordering and industry-leading parts access. Call the main phone number: (360) 694-1501, then press the extension of the person you’d like to reach.

Service Contact Information

Service (Manager)

Washington

Jeff Papke
(360) 694-1501 Ext. 469
[email protected]

Service (Service Coordinator)

Washington

Ann Zagariya
(360) 694-1501 Ext. 639
[email protected]

Warranty / Returns

Washington

Ann Zagariya (Service Coordinator)
(360) 694-1501 Ext. 639
[email protected]

Technical Service Representative (Mechanical)

Washington

James Wright
(360) 694-1501 Ext. 367
[email protected]

Technical Service Representative (Electrical)

Washington

Dave McKee
(360) 694-1501 Ext. 545
[email protected]

Molds Contact Information

GM, Molds Division

Grady Jurrens
(360) 585-8562
[email protected]

BBM Inside Sales

Nicole Doyle
(360) 585-9559
[email protected]

Parts Sales Manager

Washington

Jay Fenander
(360) 694-1501 Ext. 442
[email protected]

Mold Sales Representative

Washington

Tommy Zimmerman
(360) 585-8558
[email protected]

Parts Sales Representative

Washington

Rod Tucker
(360) 694-1501 Ext. 375
[email protected]

Parts Sales Representative

Washington

Andrea Fordyce
(360) 694-1501 Ext. 301
[email protected]

Parts Sales Representative

Washington

Benjamin Wilson
(360) 694-1501 Ext. 372
[email protected]

Mold Sales Representative

Washington

Jenna Bechtel
(360) 585-8556
[email protected]

BBM Account Manager

Washington

Alex Baley
(360) 905-1614 Ext. 667
[email protected]

Molds Account Manager

Washington

Craig Coleman
(360) 518-6072
[email protected]

Due to COVID-19, our fall training has been cancelled. Please contact us for additional information.

Training

Columbia’s technical courses are designed to improve the efficiency of every producer’s workforce. Whether at our training center in Vancouver, Washington or through an in-plant course, a Columbia technical school will improve your plant’s productivity.

In-Plant, On-Site

In-plant schools are a great way for your operators to get specialized training on the very equipment they run every day. Specific courses can be tailored for your equipment, including all CPM machines, Model 22, 16, and 1600 block machines, pallet handling systems, cubers, mixers, and all peripheral equipment.

Schedule Training

Classroom Education

Columbia Machine technical schools offer a variety of training courses for operators, plant managers and owners. Areas covered include basic block machine operation and machine maintenance, basic electrical to advanced electronics (PLC), and understanding the mixing/batching process.

Register For A Class

Online Parts Ordering

Browse and order parts online using our e-commerce site. You can search based on the equipment you own, and easily order whatever parts you may need.

Knowledge base

We're Ready To Help

For more information or questions on any of our concrete products solutions